FAQ
Every Canvas:
- Comes with hanging hardware attached
- Is coated to protect against UV light
- Is stretched around a solid wood frame
USING THE SITE
There are a few steps in the ordering process:
1) Select either Photo Canvas, Canvas Collage or Photo Metal Print
2) Upload your photo
3) Check how it looks; is anything important being wrapped around the frame? If so choose a different wrap style ( photocanvas) and or size
4) Add to cart. Enter and apply your discount code if you have one
5) Continue shopping or proceed to the checkout and finalize your order with billing/shipping info.
Upong placing an order an order # is immediately generated and presented upon payment. An email is also sent to you with the order details. Please check your spam or junk folder if you don't see it in your inbox.
Once your order has been completed an email is sent to you.
How can I change the image?
There are 2 ways to change an image. If you've added to cart first click on " modify" then hover over the upper right corner of your image and click " change image"
Are the backs covered?
We utilize a simple and unique method of attaching 2 hangers diagonally on the hnaging side of the canvas. They are mounted flush to the back of teh canvas frame. There are several benefits; first, the canvas sits almost completely flush againts the wall thereby eliminating the need for a dust cover. Second, once it is hanged on 2 nails or screws it never moves. No need to straighten it every now then. Lastly, with 2 hangers mounted diagonally it makes it easy to line of your 2 nails/screws. The diagonal mounted hangers allow for a little bit of play allowing for a margin of error when measuring for the 2 nails/screws
NaN?
"NaN" indicates that a frame for the size selected is not available at this time. Please send us an email the size so that we can quote you
LOCATION & HOURS
We are located at 215 Carlingview Drive, Unit 309 & 310, Etobicoke, ON, M9W5X8
We're open Monday - Friday 8:30-4:30
PROCESSING TIME
Orders are processed in sequence as they are received. Depending on the size of the order processing times range from 1-4 business days.
If you need your order to be processed immediately select the “Make it Today”( $25/canvas) option at the checkout. If selected, and your order was palced before noon eastern it will be processed and shipped the same business day otherwise the next business day. Choose the shipping option which best fits with your timeline.
SHIPPING
Use the code 600 for 60% off & free shipping in Canada and the United States. Canvas sizes with one side equal to or greater than 40", ( 40X30 for example) will incur an oversize surcharge . The actual shipping is free, however, shippers charge an oversize fee for large packages on top of the shipping charge. There is also a pick up option at the checkout.
IMAGE QUALITY
The image quality is an excellent tool and a very good predictor as to the outcome of your canvas print. A "poor" reading = poor print. Choose different sizes and select the size which works best with your photo.
REFUND POLICY
You can get a full refund before your order goes to print. Once the order status changes from " received" to " processing" it is too late to make any changes or get a refund. Stock canvases, such as our own skyline prints are fully refundable with the packaging intact
TIPS
A great looking canvas comes down to a great photo. Photos with good lighting and resolution will result in a great canvas.
Use the image quality meter as a guide
Try different wrap styles to keep more of your image on the front of the canvas
Buy more and save more on combined shipping rates
Keep coming back! We're always adding new features and products that may work for you in the future, not to mention some great specials
PRIVACY/SECURITY
Please note that we do not collect, store, or see your credit card info. We are using 2 companies which specialize in secure online transactions; PayPal & Stripe. We have also installed SSL on all pages of our site.